SIGN TROUBLE?
START HERE.
Storm damage, loose components, or a sign that has gone dark. Share the situation so the right assessment and response can be arranged.
Make it safe.
Then make it right.
Describe the issue, the property address, and whether public access is affected. Photos from a safe location can help define the response. Scheduling and response times depend on location, weather, access, and crew availability.
Prepare a service request↗This is a website concept. Emergency dispatch and live phone support are not connected. For immediate danger, fire, or exposed electrical hazards, keep clear and contact emergency services or the utility as appropriate.
Storm & impact damage
Loose faces, damaged cabinets, and compromised mounts require an on-site assessment.
Unexpected outages
Dark letters or full sign outages may involve power, controls, drivers, or lighting components.
Temporary make-safe work
Where feasible, define temporary measures before planning permanent repairs.
Follow-up repair
Document the damage, confirm the scope, and coordinate parts and return service.
Know the next step.
Do you guarantee a response time?
No response time is established in this concept. Availability and coverage must be confirmed when live service is launched.
What should I include in a request?
The address, a safe description of the damage, photos from ground level, the on-site contact, and any access restrictions.
Should I attempt to repair it myself?
Keep clear of damaged or energized equipment. Sign access and electrical troubleshooting should be handled by appropriately qualified professionals.